Privacy Policy

Last Updated: May 16, 2025

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1. Introduction

This Privacy Policy describes how TAARVA and its affiliates (collectively “TAARVA”, “we”, “our”, or “us”) collect, use, share, protect, or otherwise process your information/personal data through our website:

🌐 https://www.taarva.com ("Platform")

You may browse certain sections of the Platform without registering with us. We do not offer any product/service outside India. All personal data is stored and processed in India.

By visiting our Platform, providing your information, or using any product/service offered, you agree to be bound by:

• This Privacy Policy

• Our Terms of Use

• Any applicable service/product-specific terms

If you do not agree, please do not use or access our Platform.

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2. Information We Collect

We collect personal data when you:

• Use our Platform

• Interact with us or our services

Types of data we may collect include:

• Name, date of birth, address, phone number, email ID

• Proof of identity/address

• Sensitive personal data (with your consent):

  • Bank account details

  • Credit/debit card or other payment information

  • Biometric information (e.g., facial/physiological features) if used for optional features

You can choose not to provide certain information. However, this may limit your ability to use some features.

We may also:

• Track your behaviour, preferences, and transaction history

• Collect information through third-party platforms (e.g., payment gateways, logistics)

• Aggregate usage data for analysis

⚠️ Fraud Alert: TAARVA will never ask for sensitive data like your card PIN or net-banking password. If someone does, report to law enforcement immediately.

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3. How We Use Your Data

We use your personal data to:

• Fulfill orders and manage services

• Provide customer support

• Improve customer experience

• Conduct fraud prevention and security checks

• Send product, offer, or service-related updates

• Personalize content and recommendations

• Conduct research, surveys, and analysis

• Enforce our Terms & Conditions

You will have the option to opt-out of marketing uses of your data.

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4. Sharing of Information

Your personal data may be shared with:

• Internal affiliates and corporate entities (unless you opt-out)

• Third parties such as:

  • Sellers and logistics partners

  • Prepaid payment instrument issuers

  • Third-party reward programs and marketing partners

We may disclose data:

• To comply with legal obligations

• To respond to legal processes (e.g., subpoenas, court orders)

• To enforce our policies or protect rights and safety

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5. Security Precautions

We follow reasonable security practices to protect your data:

• Data is stored on secure servers

• Encryption is used wherever applicable

⚠️ However, data transmission over the internet cannot be 100% secure. You are responsible for keeping your login credentials confidential.

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6. Data Retention & Deletion

You may:

• Delete your account via your profile settings

• Or contact us to request deletion

If there are pending shipments, grievances, or transactions, we may delay or deny deletion.

We retain your data:

• As long as necessary for service or legal compliance

• For fraud prevention or legitimate purposes

• In anonymized form for analytics

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7. Your Rights

You have the right to:

• Access, correct, and update your personal data via your account

• Withdraw your consent at any time by writing to our Grievance Officer (details below)

To withdraw consent, mention “Withdrawal of consent for processing personal data” in the subject line.

Note: Withdrawal is not retrospective and may limit access to our services.

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8. Consent

By using our Platform, you consent to:

• Collection, storage, use, and sharing of your data as per this Privacy Policy

If you provide data of others, you confirm you have their permission.

We and our partners (including affiliates, service providers, and marketing channels) may contact you via:

• SMS

• Calls

• Emails

• Instant messaging apps

You may opt out at any time via written request.

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9. Changes to this Policy

We may update this Privacy Policy from time to time.
You are advised to check this page periodically.

We will notify you of significant changes in accordance with applicable laws.

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Contact Information

For any concerns or data-related queries, please contact our Grievance Officer at:

📧 support@taarva.com
📞 +91 92026 79958